Lisa Hugo - Coldwell Banker Residential Brokerage


Lisa was amazing, I loved working with her! She was incredibly patient and responsive when I had a million questions, she always kept me informed, and she had a lot of great local knowledge. Lisa really made the process easy and I would happily recommend her to anyone!
Jackie C., Holden MA

My business associate referred Lisa. The purchase went surprisingly smooth. I am very satisfied. I am very happy with Lisa's performance.
Huairen Ye, Worcester MA

Lisa helped me purchase my first home. She was fantastic. She did everything in her power to help me buy my house.  She went above and beyond and was available every time I needed her help day or night. She was always kind and professional and helped guide me through every step of the process as a first time homebuyer. I can't say enough good things about her.  Working in a bank myself, I come across many people looking to buy homes and I will certainly be recommending her to everyone in need of a real estate agent.  Thanks again Lisa!  
Michelle R., Dudley MA

"We are so glad we chose Lisa Hugo as our realtor. She is so knowledgeable, patient, friendly, and most of all very sweet. I would recommend her to anyone looking for a house. "
James and Bruna, Worcester MA

Thank you so much for your patience and kindness throughout this process.  It's been quite a journey and we can't imagine having gone through it with someone kinder and more helpful.  Sincerely, The Gates Family.
William and Wakana, Worcester MA

"We had the privilege of working with Lisa to buy a new house for our expanding family, and to sell our previous house. Throughout this process we met many agents and what really sets Lisa apart is that she listens. She also really enjoys her work and has the patience of a saint. She will never make it feel like a hassle if you want to look at a million houses before you commit to one! Lisa always made herself available to us, even going to unlock our old house for a last minute oil company visit. She made the buying and selling process so easy for us; she had us sign documents electronically and would bring papers to us if something needed a paper signature. For our sale, Lisa posted a wonderful and creative write-up with great photos. She knew the ideal time and price to list our house and for that reason a house we thought would be on the market for several months was only on the market for several hours. I highly recommend Lisa if you want a positive, stress-free buying or selling experience!"

Stephanie B., Paxton MA
Stephanie B., Worcester MA

"Lisa was such a pleasure to work with in finding the perfect home for our expanding family. She is so personable, friendly, patient, fun, and always quick to respond to us. She is very knowledgeable about the area we purchased in and continues to be a source of information for us. My husband said that at no point in dealing with Lisa did he ever feel like he was buying a house. She made the process as stress-free as possible for us! An added bonus of having her as our realtor is that she has great taste and I am going to lean on her for inspiration when we make updates to our new house. I'm looking forward to working with her again as we will use her to sell our other house."
Stephanie & Joe, Paxton MA

We could not have gotten a better real estate agent! Lisa was amazing to work with, especially because we moved from another state- she helped us navigate all the areas in our price range around Boston, and helped find homes that met our top priority of excellent schools. She was kind, very patient, and responsive to our needs, as well as being extremely knowledgeable about the home buying process and what we needed to consider. The best part about working with Lisa was that she sincerely wanted us to find the best home for our family- she went above and beyond throughout the whole process to help us, and we absolutely loved working with her. We would recommend her 1000 times over!!
Hillary & Chip W., Paxton MA

Lisa knew how to sell my log home and how to promote the town. Chris Creelman, Worcester
Christine C., Barre MA

"Lisa Hugo successfully helped us purchase our first home. As first time homebuyers, we had lots of questions and Lisa answered them all with patience and kindness! She worked around the clock for us, taking us to see every property we were interested in, even our last minute requests! Having Lisa as our agent allowed us to be in our dream home, and we are so grateful for her expertise! "
Ashley & Pete, Sturbridge MA

We moved to Massachusetts from Tennessee and chose Lisa Hugo after meeting her at an Open House.  Lisa is very kind and thoughtful.  She is fun, has a good sense of humor and is on the ball.  She also is extremely level headed and patient and talked me down from a ledge a few times.  Lisa grew up in Central Mass and is quite knowledgeable about Worcester County.  She was able to help us refine our tastes, wants and needs re: the house and the location.  Her guidance through the whole experience was fabulous.  We highly recommend her!
Dana & Mike Booth, Paxton MA

We couldn't have chosen to work with a better agent for the sale of our home! From our first meeting we saw the investment Lisa puts into working with her clients and her strong knowledge of the area and overall process of selling a home. Her level of communication and listening was outstanding. She was there every step of the way with us - from quickly selling our home, to helping us find a temporary rental. She answered all of our never-ending questions throughout the entire process, and her focus on us never wavered. Lisa goes above and beyond for her clients in every aspect and we highly recommend her!
Melissa & Ryan M. - Rutland MA

Lisa Hugo has been with us from the very beginning from starting to look for a house to closing on a house. She was always there for us until we found our perfect home .. She goes above and beyond for her clients in every aspect. She is knowledgeable and amazing at what she does .. she did find us our dream home and we would recommend her to everyone who is looking for a house .If it's out there Lisa Hugo will find it she found ours!!!!


Todd & Amy - Worcester MA

Lisa is the most professional and warm real estate agent. We enjoyed working with her - she made the process of house hunting as painless as possible. How? She responded to every text, email, and phone call within an hour - if not sooner. She listened. She heard us, she helped us find the perfect home. She then gave fantastic advice about the pricing, negotiated the things that needed to be negotiated and we got the home we always wanted. I highly recommend Lisa to anyone looking for their dream home. 

Scott & Donna - Worcester MA

I was very pleased with the way Mrs. Hugo treated me and my wife. Being an African American there are things that some people just assume about you, like what you can and cannot afford, or whether or not your credit is good enough to get approved for a loan. I didn't get any of that from Mrs. Hugo. I felt like she treated me and dealt with me how she would have with anyone else. She was also very attentive and knowledgeable about all the properties. But most important she was honest if a home had some issues or needed extra work she told me and she never pushed or ever tried to force me into a property. I think I was really lucky to meet her and my wife liked her a lot so that helped too. The whole process was pretty smooth for me and if there were any issue it always had to do with the normal process of buying a home or other people like the builder or mortgage company getting their stuff in order. She knows and does her job very well. 
David Holden, Worcester MA

Before selecting Lisa Hugo, I both spoke with and met with her as I had with two other brokers. Her demeanor, candor and follow-up impressed me over the others, and throughout my experience I only became more impressed and appreciative. Lisa is outstanding in every way, from her expertise and accessibility to her patience and understanding.  She was there every step of the way and I will never have the words to express my gratitude to her for all she did for me and my family.   Sylvia Spencer
Sylvia Spencer, Worcester MA

We are so happy another Realtor in our area suggested Lisa to us as she was more knowledgeable of the area we were looking in. We don't know what we would have done without her. She is so passionate about her job and was always so detail oriented. If she didn't know an answer right away, she was able to gather information in a timely fashion and communicated those concerns effectively.
Katie, Auburn MA
Katie R., Auburn MA

Lisa Hugo was friendly, patient and professional.  She showed me 21 houses over 3 days, and knew after the first house exactly what I wanted.  She was able to suggest homes to look at, as well as take me to see those that I found online.  She was easy to work with, and was a huge help throughout the whole process.  My lender and attorney both expressed how easy and professional she was to work with.  I couldn't have been any more pleased with Lisa!!    

Leah Price, Worcester MA

Lisa was knowledgeable in the local housing market which led to a great price! She is personable and such a pleasure to deal with. I have recommended her to friends and would love to work with her again in the future. Exceptional!
M. Porter, Jefferson MA

We worked with Lisa to both sell our home and purchase a new home and were so happy we chose her as our realtor. We spoke to a handful of others and something about Lisa put us at ease immediately, which was very important to us to have during the stressful home selling / buying process. She was always easy to reach, eager to do any research for questions we had, and had great patience with us and our two young children who were often with us at showings and meetings. We would recommend anyone to use Lisa, you won't be disappointed! 
Sarah Stebulis, Paxton MA

Lisa was a great help throughout the house search. She knows the area and the houses well and was very patient in helping find our first home!
Ben H., Worcester MA

Originally, Lisa was helping us find a rental.  Other realtors I know immediately were trying to pressure us to buy. Lisa didn't pressure at all, in fact, when we changed course to buying, she wanted to make sure we talked to mortgage and financial experts to make sure it was the right move for us before beginning the process. She even helped us find a month-to-month apt that accepted dogs to help us so we didn't have to sign another year long lease.      
Katie & Jeff Zirnheld, Worcester MA

Lisa Hugo was the listing agent for the property we purchased.  She was very knowledgeable and able to answer, with professionalism, all of our questions.  She represented the seller, but was very helpful to us and obtained the information we needed in a timely manner.  We felt very comfortable with her at all times.  Her friendly and sincere manner will prompt us to use her in the future!  Our experience with this purchase was flawless and closed without a problem.
Cynthia & Hobart Pickard, Paxton MA

Lisa was absolutely fabulous!  With me and for me for every step of the process and even after closing.  I would send absolutely anyone to her.  She made this a wonderful experience for my children and myself!

Michelle Gillis, Rutland MA

Lisa was a complete professional.  Her follow up and follow through skills were the absolute best.  Easy to contact - knowledgeable - pleasant to work with.  I have worked with many real estate people over the years as a property owner/seller.  This has been without a doubt my best experience.

Ken Jones, Worcester MA

Lisa simply did an outstanding job of selling our unique home.  It had been listed with another agency but over the course of 4 months there was only 1 showing!  Lisa's ability to recognize the warmth and charm of a 280-year old antique home and present that to prospective buyers was absolutely critical in getting it sold.  In less than 6 weeks we had an offer that we accepted.  She found the perfect next caretakers of the home we had renovated and restored.  In addition, she helped us every step of the way - recommending an attorney, helping get paperwork in order, and even meeting the meter readers when we couldn't be there.  Everything about working with her was exceptional.
Natalie Mello & David DiBiasio, Fairhaven MA